Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIB2090A Mapping and Delivery Guide
Use communication systems in a taxicab

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIB2090A - Use communication systems in a taxicab
Description This unit involves the skills and knowledge required to use communication systems in a taxicab. It includes identifying features of the taxicab communication system and operating it effectively; using appropriate communication protocols and communicating with a base; and identifying faulty operation of communication equipment and taking appropriate action. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Work must be carried out in accordance with codes/regulations and workplace requirements relevant to the use of taxicab communication systems in the taxi industry.Safety checks and equipment tests are performed under limited supervision.This unit involves the application of established communication principles and practice for taxi drivers and the use of local technical and colloquial language and vocabulary in day-to-day communications.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify features of taxi communication system
  • The features and functions of the taxi radio system are identified
  • The features and functions of the taxi computer dispatch system are identified
  • The features and functions of the taxi duress alarm system are identified (if fitted)
       
Element: Operate taxi communication system
  • Checks are carried out to confirm communication system is operational in accordance with the manufacturers instructions and workplace procedures
  • Communication system is used in a manner consistent with road laws and safe driving practices
  • Communication security is maintained in accordance with workplace procedures
       
Element: Use appropriate communication protocols
  • Received messages are interpreted and recorded where required in accordance with workplace procedures
  • Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users
  • Incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements
  • Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes
  • Appropriate protocols and procedures are followed when using communications systems during emergencies
       
Element: Maintain communication equipment operational status
  • Equipment is checked and maintained in working order in accordance with workplace procedures
  • Minor faults in the communications systems are promptly identified, diagnosed and repaired or reported in accordance with workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

operating a taxicab communication system effectively

communicating effectively using communication systems

maintaining communication equipment operational status

using communication system during emergencies

identifying communication system problems or faults and taking appropriate action

maintaining workplace records and documentation

completing work systematically with the required attention to detail without damage to goods or equipment

showing evidence of application of relevant workplace procedures

showing evidence of an understanding of relevant regulations and codes

showing evidence of an understanding of OH&S regulations and hazard prevention policies and procedures

showing evidence of an understanding of workplace procedures and work instructions relating to the use of communication equipment

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Assessment of this unit must be undertaken on actual taxi radio equipment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant codes of practice and legislative requirements including local regulations

Relevant OH&S and environmental procedures and regulations

Workplace procedures and policies for the use of communication systems in a taxicab

Procedures and protocols for the use of communication systems during an emergency

Features of various communication systems

Basic communication techniques including the phonetic alphabet

Basic principles of effective communication

Basic barriers to effective communication and how to overcome them

Required skills:

Communicate effectively with others when using communication systems in a taxicab, including both during transmission and receipt of information

Communicate effectively with multilingual persons or persons with limited ability to speak or understand English

Read and interpret operating instructions, procedures, information and signs relevant to the use of communication systems in a taxicab

Apply relevant codes of practice

Complete documentation related to the use of communication systems in a taxicab

Operate electronic communication equipment to required protocol

Interpret and follow operational instructions and prioritise work

Work collaboratively with others when using communication systems in a taxicab

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Identify, report and/or rectify any problems that may arise when using communication systems in a taxicab in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may occur when using communication systems in a taxicab

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and appropriately apply technology, information systems and procedures to complete workplace tasks

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Undertake pre-operational checks for communications systems and equipment

Carry out minor routine maintenance procedures for communications equipment

Plan own work including predicting consequences, identifying improvements and interpreting information from the communication systems to increase opportunities for fares

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Communication system may include:

computer dispatch

mobile phone, both on person or hands-free

vehicle mounted radio

security equipment, including duress alarm and camera (if fitted)

Equipment and technology may include:

taxicab

taxi meter

radio/computer dispatch

street directory

mobile phone

toll tags

Messages are interpreted by:

active listening

two-way conversation

questioning to obtain information and/or clarify information and understanding

routine oral reporting

Communication may involve:

English speaking people

people with limited ability to communicate in English

people with communication disabilities

use of phonetic alphabet

Communication problems may include:

misunderstanding

limited ability of others to communicate in English

noisy environments or communication channels

illegible writing or print

use of non-standard vocabulary

incorrect assumption that message has been received and or correctly understood

not following correct communication protocols and procedures

Workplace procedures may include:

relevant regulations, standards and codes of practice

relevant Australian and state/territory OH&S legislation

equal opportunity legislation and related policies

Information/documentation may include:

workplace communication procedures, protocols, checklists and instructions

manufacturers specifications for communications equipment

communication records

legislation, regulations and related documentation

emergency procedures

Worksite environment may include:

customers

depot personnel

other drivers

managers

police and other emergency service personnel

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The features and functions of the taxi radio system are identified 
The features and functions of the taxi computer dispatch system are identified 
The features and functions of the taxi duress alarm system are identified (if fitted) 
Checks are carried out to confirm communication system is operational in accordance with the manufacturers instructions and workplace procedures 
Communication system is used in a manner consistent with road laws and safe driving practices 
Communication security is maintained in accordance with workplace procedures 
Received messages are interpreted and recorded where required in accordance with workplace procedures 
Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users 
Incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements 
Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes 
Appropriate protocols and procedures are followed when using communications systems during emergencies 
Equipment is checked and maintained in working order in accordance with workplace procedures 
Minor faults in the communications systems are promptly identified, diagnosed and repaired or reported in accordance with workplace procedures 

Forms

Assessment Cover Sheet

TLIB2090A - Use communication systems in a taxicab
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIB2090A - Use communication systems in a taxicab

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: